Shipping & Delivery Policy

Important Shipping & Processing Information

• Order Cut-Off Time: Orders placed by 5:00 PM (EST) on business days will begin processing the same day.
• Handling Time: Most orders require 1–2 business days (Monday through Saturday) to inspect, safely package, and dispatch. High order volumes or personalized items may require brief additional handling time.
• Transit Time: Following dispatch, courier transit typically takes 3–5 business days (Monday through Saturday) depending on regional location and carrier routes.
• Total Delivery Window: Estimated total delivery timeline is 4–7 business days (Monday through Saturday).
• Nationwide Free Shipping: We provide complimentary free standard shipping throughout the continental United States on all orders, with zero minimum purchase required.
• Delivery Scope: We currently ship exclusively within the United States.

Order Confirmation & Tracking

As soon as your order is submitted, you will receive an automated confirmation email indicating that handling has begun. Once your package leaves our fulfillment facility, a second email containing your carrier tracking details will follow so you can trace your package at every step.

You can also check shipment progress directly through our store at kidluxe.shop.

Delivery Expectations & Delays

While the vast majority of our shipments arrive within the stated timeframe, unforeseen external elements such as severe weather, postal holidays, or courier carrier delays can occasionally arise. If your parcel is past its estimated arrival date, please allow up to 3 additional business days before reaching out. If it has still not arrived, contact us immediately at Info@kidluxe.shop.

Order Cancellations

If you need to make changes or cancel an order, email us at Info@kidluxe.shop as early as possible. Orders may only be canceled prior to fulfillment or carrier dispatch. Once packaging or shipping has begun, the order cannot be recalled. You may, however, request a return upon delivery in accordance with our standard Refund & Returns Policy.

Reporting Damaged or Incorrect Items

We pack all children’s accessories and delicate items with protective packaging, but transit mishaps can occur. If your item arrives defective, damaged, or incorrect, please email us right away at Info@kidluxe.shop with your order number and clear photos of the issue along with the packaging. We will review your claim swiftly and ship an immediate replacement at zero cost.