Refund & Returns Policy

Accepted Returns

We want you and your little ones to be completely delighted with your purchase. We accept returns for both defective and non-defective items. To initiate a return, please reach out to our team at Info@kidluxe.shop. Please note that items returned without prior return authorization cannot be processed.

Exchanges

We gladly accept exchanges. If you need a different size, color, or style, our support team is happy to assist. Simply email us with your order number and the item you prefer, and we will guide you through the seamless exchange process.

Product Condition

For a standard return or exchange to be approved, items must be in brand new, unwashed, and unworn condition with all original tags attached and original packaging intact.

Items that arrive defective, damaged in transit, or incorrect are exempt from the “new condition” rule. Please contact us with clear photos within 30 days of delivery, and we will issue a free replacement or complete refund right away.

Return Window

You have a 30-day window from the date of delivery to request a return or exchange authorization.

Return Method

All returns must be shipped by mail. Once your request is authorized, we will send you the return mailing address along with packing instructions. Please pack all items securely to ensure they arrive undamaged.

Return Shipping Costs

Return shipping costs are the customer’s responsibility (except in circumstances where items arrived defective, damaged, or incorrect). We strongly recommend using a trackable courier service to ensure your package arrives safely at our facility.

Restocking Fee

We believe in straightforward, transparent pricing: our restocking fee is $0.00 (no hidden restocking fees).

Refund Processing Time

Once your returned package is received and inspected by our warehouse team, your refund will be issued to your original payment method within 7 business days.